We interpret over the phone for clients to facilitate timely and affordable communication. If client’s hearing is okay and the physical interaction among parties on the client’s side of the phone is limited or irrelevant, then an audio call is suitable. If not, we will use video conferencing.
Our phone interpreters provide regular phone interpreting services to the largest government organizations, such as the Department of Immigration and Border Protection and Centrelink, on a regular basis. Such calls can be about a utility bill inquiry, or signing a medical procedure consent form.
Our general approach when assisting with such inquiries is proactive problem solving. We cut to the chase, find out what the issue is and how to resolve it. The accuracy requirement for such calls is usually less than court interpreting or a police interview. Therefore the translation tend to be a summary rather than word-for-word, to be time efficient. And the interpreter can take on a role of a joint-problem-solver, forthcoming with information the interpreter has relevant to the inquiry, drawn from past experience, which sometimes even the professional English consultant may not have but is never-the-less willing to take on board.
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Testimonials
Translators from Good Story Chinese Translation have assisted us on not only translating the language, but also deciphering Chinese business culture, which has been invaluable to my company. I look forward to many years with them interpreting for us
Bidgeebong Wines has used both the translation and interpreting services of Good Story Chinese Translation House on a number of projects. May Chen and her colleagues provided excellent interpreting services with a high level of enthusiasm and with a strong sense of ownership to our company’s interest. Translation services were provided accurately and on-time with
We highly appreciate the awesome translation jobs that you have provided to our company for the last 5 years. Most of the translation is immigration related. Your meticulously crafted translation is of high quality and you never missed a deadline. We look forward to working with you in years to come.
I was impressed with the ease with which Yinfeng translated. You enabled me to set a rhythm that was comfortable and natural. Your English is very fluent and you picked up on the vernaculars making an easy bridge between myself and the group…I feel we made a very effective team. Thank you.
Your experience is wide ranging and your service is thorough and efficient. I will highly recommend it to anyone.